Reviewed by - Trey Willis
Review Given By: Trey Willis
Date: November 30th, -0001
I had a really positive experience with this company. Having previously interviewed two other firms this was the third and final quote I was going to entertain. Aaron came out and explained how his team would correct the constant damp problem I had with my basement, pretty much the same as the other two teams had suggested, but his price was a couple thousand less than the competitors and he never tried to Razzle Dazzle me with a swanky sale's pitch, it was very matter of fact and I really appreciated the transparency. They went above and beyond with my job. I explained I was considering encapsulating my crawlspace and he said it wouldn't be necessary for my home but did recommend installing a vapour barrier in the crawlspace, which he would throw in at no extra charge. That is what sealed the deal with me, however this work was the start of a complete remodel and after the basement guy's had been and gone I still had various other trades that would need to remove the existing plumbing, electrics, ductwork etc in the crawlspace, so I asked if they would fix the basement but come back weeks later to install the vapor barrier, and they said yes. Now that is customer service. I was told it was a two day job, and it took two days as planned. The crew hauled away all the debris etc and left the yard and basement as they found it. Within two days I noticed the previously always musty damp odor was fading away. It's only been a week since the job was done but so far I'm really pleased with how everything has turned out and while I hope to never need them again, I would call them before anyone else should I have a similar problem in the future. Would definitely recommend them
